We at MACS Software regard our relationships with customers as a partnership. Speak to our existing customers and they will tell you of our flexibility, speed of approach and our willingness, whenever possible, to go that extra mile.

Our philosophy is geared around training to give users confidence in their own ability and that of the MACS system. Comprehensive training is provided before the software goes live and is complimented by on-site support for as long as is necessary thereafter.

If you have any questions that you would like to ask us, please do not hesitate to make contact. However, we hope that some of your more obvious questions are answered below.

What does MACS stand for?
How long does it take to implement a system?
Can you link MACS with other computer systems?
How much does a system cost?
Do you provide after-sales technical support?
Where are you based?
Do you only work with local clients?

What does MACS stand for?

Quite literally, Management And Control Systems. This is the fundamental objective of our software. In addition, from a corporate view, we think it means commitment, confidence in our systems, advice, innovation and value.

How long does it take to implement a system?

It really does depend on the degree of modification required from the standard software and, of course, how busy we are at a given moment. However, we have significant experience in implementing interim systems at very short notice (i.e. within less than one month). In general though, the norm is between 3 and 6 months from the agreement of functional specification.

Can you link MACS with other computer systems?

Yes, many of our customers require us to interface with their financial/ERP systems. We have significant experience of building interfaces with SAP, Navision, Sage, MFGPRO, Kewill, JD Edwards and many other systems.

How much does a system cost?

Given that return on investment (ROI) tends to be rapid, we could say nothing! However, like most things, the cost depends on the number of modules required, the level of modification and the number of interfaces with other systems or the internet etc.

Do you provide after-sales technical support?

MACS Software has dial-in facilities with all customers and a dedicated helpdesk telephone number and email address. We can usually resolve all queries through these methods. However, if a site visit is required, we'll be there.

Support is also available outside the standard hours of 8.30am and 5.30pm by agreement (24 hours per day, 7 days per week, if necessary).

Where are you based? Do you only work with local clients?

We are based in the Midlands, close to all motorway networks and two international airports (Birmingham and East Midlands). We have customers in Wales, Scotland, the South of England as well as in the Midlands. In addition, we have customers in Northern Ireland, Ireland and Russia.

We work with all sizes of business operating in different industrial sectors. They may be local or multinational in nature but we tailor our service and systems to each individual requirement.

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