Whatever MACS deploys, we help support, so you're free to concentrate on your core business activities, safe in the knowledge that MACS is there for you.

The in-house MACS helpdesk comprises our customer facing support team, made up of a dedicated resource of highly experienced and fully trained analysts. This gives access to our dedicated support line offering level 1 support 24 hours a day, 7 days a week, 365 days a year (subject to contract) and a dedicated email address solely for support issues.

Meet the MACS Helpdesk team

Need help now? Call our support hotline at +44 1455 203 620 or call us free using the dedicated Skype dongle supplied with your support contract. Alternatively, use the customer login.

Customer support and maintenance

MACS support is world class and gives you peace of mind. Our support team prides itself on building great relationships with our customers. We understand the pressures and difficulties your business faces and that's why we back up MACS warehouse management solutions with a support team that takes a responsive and collaborative approach to solving your problems.

24/7 support

We staff our support desk with experienced MACS personnel. You can access the support team through the customer helpline - 24 hours a day, 7 days a week, 365 days a year.

When you contact the MACS helpdesk, you'll be connected directly to expert staff who listen to your problem and will be able to decide the most effective way to address your issue. All our support staff are based in our UK head office in Lutterworth.

Local language support

MACS helpdesk supports customers in a number of local languages: English, French, Spanish and Portuguese.

MACS depth of expertise

Our support team is staffed with experts across a wide variety of technical disciplines and industry specialisms to ensure you get the right support for your needs. If a level 1 support request from a customer cannot be resolved by the helpdesk within the terms of the Service Level Agreement, it is escalated to level 2 support. The level 2 support team is not customer facing and deals with escalations or more complex issues. The customer relationship continues to be managed by the helpdesk until the problem is resolved. Issues that cannot be resolved at level 2 are escalated to level 3 – the software development team.

Software update service

MACS is dedicated to resolving problems quickly. Updates and patches are released as required to customers at no additional cost.

Functionality improvements and new features are provided free of charge to all customers as part of their Licence and Support Agreement.

MACS knowledge base

Issues are captured in a knowledge base that is available to the whole team – helpdesk and software development. This helps us to find solutions to common problems quickly and efficiently. It also helps MACS to outline suggested practices for your operations, based on previous experience with other customers.

Software development and support

MACS software development and helpdesk support teams are both based in Lutterworth. This means that they work closely together and customer issues and requirements can be fed back directly to the development team. The development team is also available to help with level three support issues.

Need help now? Call our support hotline at +44 1455 203 620 or call us free using the dedicated Skype dongle supplied with your support contract. Alternatively, use the customer login