We believe MACS solutions should work as specified and be easy to use. Above all, they should have a positive impact on how your business operates. That's why the MACS solutions delivery team goes beyond technology implementation to help you define and improve your operational processes. Functionality is important but choosing the solution is only the beginning, it’s what happens after the start of the partnership that matters. Our implementation and support services are world class, so you can be sure that you are in safe hands when you choose a MACS warehouse solution.

We value long-term relationships and customer satisfaction, so MACS personnel stay involved with you from the beginning to the end of the project implementation. Once the system is accepted, we hand over to our helpdesk team to provide ongoing support and advice.

WMS project implementation services

The MACS solutions delivery team manages project implementation services. They provide and co-ordinate the full complement of resources and capabilities needed for a smooth WMS implementation; from project management, installation, integration with your ERP system and training. Each customer is different, that’s why MACS will tailor your individual solution according to your company’s needs and skills.

Installation support

Working in conjunction with your warehouse operations team to minimise the burden on your busy warehouse staff, the MACS delivery team will install and configure the MACS WMS solution on your hardware. As part of the project, MACS will verify the installation integrity and operation and perform initial data set-up. MACS will ensure that the installation meets the specified project requirements and passes a customer acceptance test.

Application integration

Where MACS products are required to link with your ERP applications to automate business processes and to move information cleanly between systems, this will be undertaken as part of an agreed project plan and deliverables.

Operational expertise

Our projects teams have extensive process and operations knowledge to help you with best practices in your industry.

MACS project management approach for successful solution delivery

Effective project management is critical to project success and MACS uses Agile project management with SCRUM. Scrum excels on urgent projects that are critical to an organisation.

Agile methods generally promote:

• A disciplined project management process that encourages frequent inspection and adaptation
• Leadership philosophy that encourages teamwork
• Self-organisation and accountability
• A set of engineering best practices intended to allow for rapid delivery of high-quality software
• A business approach that aligns development with customer needs and company goals