Your investment in and reliance on MACSwms to keep your organisation running smoothly will require support from time to time. Your requirements will be unique to your organisation.
We recognise the need to reflect our everchanging global market and we appreciate that challenges can vary between industries and countries. Our aim is to offer flexible and effective support. To ensure we keep this competitive edge, we manage all communication through dedicated call management software, which monitors all communication and associated support given. Following the implementation of MACSwms, we offer on-going support through our dedicated team: –
- Record and handle incidents with a clear escalation process
- Remote diagnostics to aid investigation of issues or download of new software
- 24/7 support (standard support 08.30-17.30 hours Monday – Friday)
- Multi lingual
- Management of software release with user acceptance testing (live and test accounts)
- Customer care / health check visit